A technological approach to the primary care shortage
February 08, 2026
There is a shortage of primary care doctors, and KFF Health News reported on some organizations' attempts to integrate technology to address that shortage. The newer aspect of this movement is to use artificial intelligence (AI) to interview patients and automatically suggest diagnoses and treatment plans, streamlining some work for primary care providers. The second step is that patients can meet primary care providers virtually, expanding geographic reach. The person who was profiled in the article noted that "I think I got an appointment the next day or two days later... It was just such a difference from being told I had to wait two years." Interestingly, researchers have found AI "to be slightly better at identifying 'critical red flags' and recommending care based on clinical guidelines, though the physicians were better at adjusting their treatment recommendations as they spoke more with the patient."
This solution seems to alleviate some short-term challenges, but the current state seems inadequate for long-term care. The technology could improve, or society in general could invest more into primary care. It is perhaps not surprising that some of the primary care doctors who were interviewed wanted organizations to adopt a different approach: "they want less spent on AI and more used to attract and increase pay for primary care staffers". As self-serving as their proposal might sound, it is probably the case that the pay disparity between physician specialists and generalists should be narrowed.