Gastroenterologists - Lancaster, NY

"My wife got her results from blood work and Dr Reich called briefly asking she needs to do a endoscopy. My wife asked politely for the reason behind it and no further information was given. He dropped the phone and the call was transfer to his secretary/assistant (Fabiola Dejesus) which is the worst person to deal with. Not only were the question's of my wife unanswered she was being extremely rude and mistreated my wife over the phone and force her to take on an appointment. She even belittle my wife for asking basic questions about the results. Terrible and awful service. I have never experience such rude behavior from an assistant . Zero Stars"

"Does not explain anything. Performs tests and procedures without informing patient what the reason is or what he is trying to accomplish. I had a colonoscopy and he was late for the procedure even though it was the first appointment of the day. His office opens at 9 AM but I was told to be there at 8:40 AM and had to wait 20 minutes for the office to open. When I complained to his staff, I was told "Oh It's Friday a nice fall day" brushing me off. After an endoscopy, he didn't explain what I should do to mitigate the recurrence of my H.pylori bacterial infection. Did not recommend what I should do regarding my diet. He charged me an office visit for a phone call to tell me my urea breath test was negative. He's a rip off."