Dermatologist - Cedar Hill, TX

"Made an appointment two weeks ago. Today, they call me to let me know that my insurance was not accepted. What?!!! I chose the Dr. from the list of my network doctors provided from Aetna website. I called Aetna and they reassured me that they were in my network. Called back Doctor's office and left a message, I have not heard from them since. I am not sure if they regularly check messages. They say they check insurance 24 hours before the actual appointment. Waiting 2 weeks to see an specialist and receiving a call a day before about insurance issues is very disappointing. It is sad that they don't check insurance thoroughly since they are in my network. They should inform patients about insurance issues at time of making the appointment. I had to make work arrangements and schedule an appointment with another Doctor. Weird, with this Doctor they told me right away that insurance was accepted and in network and I can be seen in two days! Office staff was very courteous and helpful in scheduling and verifying insurance! Both Doctors are listed in my Aetna's in-network list."

"They do not take Baylor, Scott and White Aetna even the it says they do."