Dr. Kapil Singla, DDS

Still after 13 weeks no call from corporate, NONE. I still have no bottom teeth, they have been paid in full. I have made a complaint with Aetna (still have not received my records from Castle, after requesting them) as well as the board of dentistry, next step malpractice attorney..... Original review. I am writing this review to share my experience with Castle Dental, which has been extremely disappointing and, in my opinion, amounts to patient abandonment. My treatment plan should have been completed by April 2025, and as of today I am still without bottom teeth. My 50th birthday trip to Hawaii had to be cancelled because I was too embarrassed to take photos while missing half my teeth. Throughout this process there have been multiple serious errors and poor decisions by this office, including, but not limited to, a tech throwing away my molds and no one contacting me. I only found out four weeks later when I showed up for a follow‑up appointment. Instead of treating this with urgency, the dentist laughed and dismissed the importance of expediting new molds. The dentist also blamed the front desk staff, who clearly had no idea what was going on. I was also asked to miss work for appointments that turned out not to be needed, costing me time and income. When dentures were finally made, they were too big for my mouth, and I was told everything could be adjusted once the permanent ones arrived, lies. This came across as an attempt to rush my case to closure rather than provide proper care. Because of these issues, I remain without the teeth I was promised, far beyond the original completion date. I went back to talk to the oral surgeon, when he realized I wasn't there for implants, he dismissed me to the waiting room after 30 minutes of waiting to see him, that was the final straw. Then there was the time the dental tech forced the metal molds into my mouth causing immense trauma to my upper lip, after I explained that I needed the youth size molds and she brushed me off. I walked around for over a week with one big cold sore on my upper lip due to the trauma. I have had grace and patience for the last year, that has come to an end. This experience has caused emotional distress, financial loss, and a major impact on my quality of life. Now I have TMJ and seeing a specialist at the end of March, out of pocket for me, but nothing can happen until I get my bottom teeth, so my bite gets better. I hope this review encourages the office to take accountability and improve how patients are treated in the future. After searching, the corporate office is so far removed from the patient experience, there is no corporate contact information for the patient. I am hoping they see this review and someone contacts me. BTW, the dentist I had so much trouble with was magically transferred to another office...